MOORESVILLE, Ind. – Franciscan St. Francis Health-Mooresville has earned the Healthgrades 2015 Outstanding Patient Experience Award.™
This recognition places Franciscan St. Francis-Mooresville among the top two percent of all hospitals in the nation evaluated for providing an overall positive experience for inpatients.
“We are honored to be a recipient of this award,” said Peter J. Murphy, senior vice president and chief operating officer for Franciscan St. Francis Health-Mooresville. “Our physicians, surgeons, nurses and support staff continually work to improve and ensure patients have the most positive experience possible during their hospital stays.”
Healthgrades, an online resource for comprehensive information about physicians and hospitals, evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital.
Questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends and family.
“We commend all recipients for their achievements and for demonstrating an organization-wide commitment to deliver high-quality care and ensuring a safe and positive experience for patients,” said Evan Marks, Healthgrades’ chief strategy officer.
Franciscan St. Francis Health-Mooresville’s award comes in the wake of other recent recognition from Healthgrades. In March, the hospital was ranked among America’s 100 Best Hospitals™ for its total joint replacement surgery program.
For more information about Healthgrades or to download a full copy of the report or to receive information about hospital and physician quality, visit: www.Healthgrades.com/quality.