INDIANAPOLIS – Maasaki Imai has
earned reputation helping organizations and businesses around the world to
develop quality management processes through an approach called kaizen, a Japanese word meaning
“continuous improvement” and “change for the better.”
This Japanese consultant is visiting Franciscan St.
Francis Health-Indianapolis on Wednesday, June 13, for one of only five sites
he will visit during his U.S.
tour. Imai will emphasize the importance of leadership in effecting positive
changes and discuss his newly released 2nd edition of Gemba Kaizen: A Commonsense, Low-Cost
Approach to Management.
half-day event gets under way at 8 a.m. in the hospital auditorium, located at
8111 S. Emerson Ave. To register go to www.kaizen.com/events/imaitour2012.
in Japan in the ashes of
World War II, the kaizen philosophy is used by many health care organizations,
government, banking, and
myriad industries around the globe. Its premise is that small changes,
occurring at various levels and in coordination, lead to better customer
service, more efficient work and reduction in waste.
When used in the workplace, the
process promotes activities which continually improve all functions, and
involves all employees from theCEOto front-line workers.
Imai established the Kaizen Institute in 1986to help
Western companies introducekaizen concepts, systems and tools. That same year,
he published his book on Japanese management,Kaizen: The Key to Japan's Competitive Success. This best-selling book has since been translated into 14 languages.
“Mr. Imai selected our hospital
because of its steady and successful application of kaizen, which has
strengthened our health care mission and goals,” said Joe Swartz director of
Franciscan St. Francis Health
adopted kaizen in 2007. Tens of thousands of suggestions and changes have been
implemented since that time; 4,000 were submitted last year alone. In those
five years, kaizen has saved St. Francis’ three hospitals in excess of $4